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Last Update 02/23/2025
Members 3
Foundation Client Care & Practice

Overview


This session focuses on equipping financial advisors with the knowledge and strategies to address the needs of diverse client demographics such as younger individuals, families, and pre-retirees.

Key areas include aligning financial advice with life stages, personalizing strategies for wealth accumulation, debt management, and asset protection. The session emphasizes effective communication, understanding cultural and behavioral considerations, leveraging technological tools, and adhering to compliance and regulatory frameworks.

Participants will explore practical approaches to building trust, enhancing financial literacy, and navigating the challenges faced by diverse demographic groups.

 

Learning Outcomes


By completing this session, you will gain the skills and knowledge to tailor financial advice to meet the unique needs of diverse client groups, including younger individuals, families, and pre-retirees.

  • Understand how to align financial strategies with specific life stages and client goals, such as wealth accumulation, debt reduction, and retirement planning.
  • Learn effective techniques for communicating financial advice that builds trust and aligns with clients' values and priorities.
  • Gain insights into utilizing technological tools and resources to enhance client engagement and support informed decision-making.
  • Develop the ability to adapt financial advice to evolving client needs, cultural influences, and regulatory requirements


Speaker Profile


Michael Lehner has been working in the Financial Planning Industry since 2000, where he was employed in Corporate Superannuation before moving into Business Development and leadership within a major bank. 

Michael worked through the GFC as a senior financial planner, and then later started his own boutique Practice specialising in SMSF, Aged Care, Risk, and Investment. 

After completing the Masters in Financial Services (Financial Planning), Michael’s interest evolved into higher degree research, and he is presently developing a thesis on ethics and professionalism within the financial planning industry.

Other Industry experience includes working as a financial planning auditor and remediation manager for two major Australian licensees.


Accreditation


This activity meets the guidelines for qualifying CPD, and has been accredited for continuing professional development by the Financial Advice Association Australia.

  • FAAA Accreditation No. 33210
  • CPD Hours: 1.5 hours
  • Knowledge Requirements: Client Engagement (0.5 hour)                                                         Financial Planning (1.0 hour)
  • Legislated CPD Areas: Professionalism and Ethics
  • Learning rating: Foundation