Overview
This session explores advanced strategies for conducting comprehensive client interviews to build personalised financial advice tailored to individual goals, values, and aspirations. Participants will gain insights into creating detailed client profiles by combining financial, personal, and lifestyle data, fostering trust and long-term client relationships. The session emphasises the importance of active listening, advanced interview techniques, and leveraging technology to streamline the discovery process while ensuring compliance with ethical and regulatory standards
Learning Outcomes
By completing this session, you will be able to:
- Understand the importance of holistic fact-finding in developing comprehensive financial strategies tailored to clients' goals.
- Learn advanced interview techniques to uncover nuanced personal, financial, and lifestyle details for informed decision-making.
- Gain the ability to use technology, such as CRM systems and behavioral finance tools, to streamline the discovery process and enhance client engagement.
- Build stronger client relationships through empathy, active listening, and tailored communication strategies.
- Ensure compliance with ASIC regulations and ethical standards, safeguarding client information and maintaining transparency.
- Develop skills to assess and address sensitive topics, such as debt or family dynamics, in a judgment-free and supportive environment.
- Learn how to measure the effectiveness of client discovery processes and align advisory outcomes with clients’ evolving needs.
- Explore the application of future trends, such as AI and open banking, in advancing client discovery and delivering personalized financial advice.
Speaker Profile
Nigel has been serving clients within Banking and Wealth Management since 2002. Today, Nigel serves his clients, team members and students as a Director of TK Advisers & Associates, LBS Accountants and Board Member of TIIS. Primarily, as a Senior Adviser at TKAA, the team leverage and work in unison with LBS Accountants, AURA Group and Private Lenders; creating better outcomes and enhanced solutions for clients. Nigel specialises in providing investment and financial planning advice for various clients, including executives, healthcare professionals, pre/retirees, business owners and corporates. Prior to current posts, Nigel held Advisory positions at ANZ Banking Group, Westpac Banking Corporation, Citibank, Masu Group, SUMO Group, a boutique Investment Bank and Private Client stockbroking firm.
Nigel is a current Financial Planner AFP® member of the FPA and registered Tax (Financial) Adviser. He holds a Master of Applied Finance, majoring in Corporate Finance and Advisory as well as a Bachelor of Economics, majoring in Finance and Financial Economics from the University of New South Wales. Nigel completed both a Diploma and Advanced Diploma of Financial Services (Financial Planning).
Accreditation
This activity meets the guidelines for qualifying CPD, and has been accredited for continuing professional development by the Financial Advice Association Australia.
- FAAA Accreditation No. 33282
- CPD Hours: 2.5 hours
- Legislated CPD Areas: Client Care & Practice (2.0 hour), Professionalism & Ethics (0.25 hour), Regulatory Compliance & Consumer (0.25 hour)
- Learning rating: Intermediate